Refund Policy

We take pride in our innovative and luxurious mini ITX PC cases. If you’re not completely satisfied with your purchase.

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 30 days of receiving your order.
The item must be in its original condition, unused, and in the original packaging.
Proof of purchase is required to process any refund.

Submit a Request: Contact us at support@axium.com with your order number and the reason for the return.
Return Authorization: We will provide you with instructions on how to return the item and a Return Authorization Number.
Return the Item: Ship the item back to us using the provided instructions. You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
Inspection: Once we receive the returned item, we will inspect it to ensure it meets the refund eligibility criteria.
Refund Issuance: If the return is approved, a refund will be processed to your original payment method. Please note that it may take 5-7 business days for the refund to appear on your account.

Certain items are not eligible for a refund, including:

If you received a defective or incorrect item, please contact us at support@axium.com to arrange for an exchange or replacement.